1.
Q. Why AccuGlobe is better than Prepaid Calling Card?
A. AccuGlobe only charges
for actual usage, and the monthly fee is not charged during
inactive months. There are no surcharges, no commitments,
and no minimums. AccuGlobe Long Distance products provide
the lowest rate you will find without any hidden fees.
2.
Q. What type of Phone Lines are used? A. We
use all Digital Fiber Optics on all of our Phones Lines
Top
3.
Q.Do you have a way to program frequently dialed numbers?
A. Yes! You have the option of storing up to 7
personal speed dial numbers for those phone numbers you dial
most often!
Top
4. Q. What
are my Payment Options? A. The
only payment option is Credit Card billing.
Top
5. Q. What
is the Credit Limit for? A.The
Credit Limit is the amount of credit we extend to you for
the billing cycle. You are able to choose your credit limit
amount. This is the total amount that can be charge during
your billing cycle.
Top
6.
Q. How much to set up this account? A. The
Activation fee is $ 1.00 per Pin Number up to $ 5.00.
Top
7.
Q. Customer Service? A. Customer Service is open 24 hours a day to asssist you with all of your needs. 1.800.339.1295
Top
8.
Q. How do I use your Service? A.
A) Dial our Toll-free Access
number.
B) Enter your Pin Number followed by # key
C) Press 1 for United States, Press 2 for International. Dial number you are calling.
Top
9.
Q. Is this a prepaid calling card? A.
AccuGlobe is a Postpaid Service. You only pay for the calls
you make and if you do not use our service during the month
there is not a monthly fee.
Top
11. Q.
Can I view Bills Online? A.You
can view your bill online quick and easy. Call records are
updated daily so you can see your call records within 2-3
business days of making the call. This allows you to see what
you are being charged and monitor your account.
Top
12.
Q. When can I start using my account? A.You
will receive your Information Packet with 2-10 business days.
Top
13.Q.
How can I get my Pin Number? A.Your
Pin Number will be mailed to you.
Top
14. Q.
What are the Local Access Numbers? A. You
dial the same 800 anywhere in the US.
Top
15.
Q. How do I get my password for Web Billing? A.
Go to Customer Login and
click on Get My Password. Put in your 7 Digit Account
number(Phone Number Without area code) or email address and
your password will be sent to the email address on file.
Top
16.
Q. Are there any Surcharges, Connection Fees or Hidden
charges? A. We charge
a $ 1 monthly billing fee charged only when you have usage.
Also, there is a 65 cent per call fee when you make a call
from a pay phone.
Top
17.
Q. What is the Payphone Fee For? A. The
FCC requires us to reimburse the payphone Owners. This is
65 Cents per call from a payphone.
Top
18.
Q. What is the USF fee? A. In
May of 1997, the Federal Communications Commission (FCC) adopted
rules that mandated that telecommunications carriers pay into
a federal program called the Universal Service Fund (USF).
This fund helps provide affordable telecommunications services
for low-income customers and customers in rural areas. It
also provides discounts on Internet access for eligible schools,
libraries and rural health care providers. The USF is collected
from telecommunications carriers and administered by the Universal
Service Administration Corporation. They are responsible for
disbursing the funds according to eligibility criteria established
by the FCC. Go
to FCC website
Top
19.
Q. Why should you use our Service? A. We
give you our best rate up front without the games or hassles
other carriers place on their clients. If you ever become
dissatisfied with the service for any reason, you can cancel
at any time and return to your previous carrier. We want to
earn your long-distance business everyday!
Top
20.
Q. What are the total taxes being charged? A.
Taxes are as follows:
A) Federal 3%
B) Federal Universal 11%
**Applicable State Taxes added
Top
21.
Q. Need International Access Numbers?A. International
Access Numbers are provided on the customer website. Please
login at here
and click on make changes tab.
Top
|
